If the weather is bad/raining then call us and we’ll decide what to do or we may call you to say whether we will deliver or not. Light rain is fine, but any heavy rain or wind speeds exceeding 30km/hr is deemed not safe, therefore the event will be cancelled.
Level grass is the most suitable Level hard surfaces are fine but will incur extra fees if sandbags are required.Small slopes is okay but not hills.Soft Sand is not a suitable surface.
If you simply decide to change your mind on the day of the event, it is deemed non-refundable and non-transferable. If the weather forecasts heavy rain throughout the entire day, or winds exceeds 30km/hr you will be issued a full refund. Any cancellations MUST be confirmed the day before the event. Cancellations made on the day will not issued a refund.
You can send inquiry or book online 24 hours a day 7 days a week. Our customer support lines are open continually on the weekends.
Yes. We will arrive between 4:00PM- 5:00PM set up the bouncy castle, we leave over night until 8:00AM – 9:00AM the next morning. We have the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.
Our last daily pick up is normally at 6:00PM. Anytime after that is considered an overnight hire. If you want it for more than one day please mention this when you book, this will of course be reflected in the price.
We will be there no later than 30 minutes before the event for set up the castle, depending on the schedule for the day we may arrive a couple hours earlier to ensure everyone gets their castle on time.After set up we will give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will sanitize, clean the castle and also dismantle it. It will take 30 minutes for set up and 30 minutes to pack away.
Yes, please tell us this during booking so that we can arrange to hire sandbags. There may be an additional charge for this service.
Yes the bouncy castles can go indoors but you must check the height of the ceiling before booking. The height needs to be minimum 4.5 meter and we will need to use sandbags to keep the bouncy castle fixed to the ground.
Each Bouncy Castle is different so please refer to each castles product detail page. In general, 8-12 children on the bouncy castle at all times depending on the age and size the children. For safety reasons, a responsible adult supervision is required to ensure the bigger kids do not play inside the castle with the little toddlers at the same time. Please refer to our hire and safety agreement for full details which can be obtained upon confirmed bookings.
It is depending on the Bouncy Castle, we will provide you the dimension, please also allow an additional extra 0.5 meter for open space.
As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to assist you.
Yes, of course. All alcohol is to be supplied by the customer.
Yes. To reserve your booking, it is essential a deposit is made at the time of booking (a minimum 50% deposit payable by credit card online or direct deposit). Once payment is received, your product is reserved and cannot be double booked or supplied to another party.The balance is payable 4 days prior to the date of the event via credit card or direct deposit. Last minute bookings must ensure that payment has been transferred a minimum of 24 hours PRIOR to the day of the booking to allow the funds to clear in our bank account.Transfers made on the day cannot be accepted and will result in cancellation of the booking and forfeiture of your deposit. *Please note that a credit card is required to be used as a form of security regardless of your method of payment for the booking.Be wary of suppliers that don’t take a deposit. You might just find yourself on the unlucky side of a double booking and end of with no bouncy castle at all.**We do not charge additional for credit card payments ***Please note that all deposits are non-refundable, but are transferable for future date.
